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Getting started
Do I need an account?
No. You can record and use Pamo on your phone without one. Signing in with Google or email keeps your sessions safe if you change phones and gives you 60 free credits a month.
What's a Memory?
A Memory keeps related sessions together, like a course, a client or a weekly meeting. Pamo uses it to tell you what changed since last time and to answer questions across sessions.
How do I record a session?
Tap the record button, check the ready screen, and press Start recording. To start at once, hold the record button for half a second. Name it and choose a Memory later.
Recording
Does recording work offline?
Yes. Recording, markers, notes and playback all work with no signal. Transcripts and recaps wait until you're online.
What if my phone locks or another app plays sound?
Pamo keeps recording with the screen locked. If something really stops the microphone, the recorder says so. It never claims to be recording when it isn't.
Should I tell people I'm recording?
Yes. In many places you need everyone's agreement to record. Pamo can play a short notice when you start. Read Recording responsibly.
Can I bring in a recording from another app?
Yes. Import an audio file from Home or a Memory, or share a voice note into Pamo. The original file is never changed.
AI and privacy
Where does my audio go?
It stays on your phone until you choose to get a transcript (or turn on AI). Then it's sent securely to our speech provider and stored in our cloud for your account. See the privacy policy.
Is my data used to train AI?
No. Our AI providers don't use your sessions to train their models, and we ask for that on every request.
Why does a recap leave things out?
Pamo only includes what it can link to a moment in the recording. If it can't prove a line, it leaves it out rather than guess.
Credits and billing
What does a credit buy?
About one minute of transcript with the recap included. Reports are 2 credits, Ask questions 1. Recording is always free. See pricing.
I ran out of credits. Did I lose anything?
No. Recording keeps working and sessions wait. They're transcribed when you add credits or your plan's credits come back.
How do I cancel a subscription?
In the Google Play Store, open Payments and subscriptions, then Subscriptions, then Pamo. You keep your credits until the end of the period you paid for.
Devices and sync
Can a tablet join while my phone records?
Not yet. A tablet joining as a companion, to add slides and notes while your phone records, is coming in a later version. Pamo works on an Android tablet on its own.
Can I back up to Google Drive?
Not yet. Backup to your own Google Drive, locked with a key only you hold, is coming in a later version.
When is the desktop app coming?
Pamo for Mac and Windows is in progress. Join the list and we'll email you.
Your account
How do I export my sessions?
Open a session or report and use Export. You choose what goes into the file.
How do I delete my account?
In the app: Settings › Account › Delete my account. Or follow the steps on Delete your account.
Contact
Talk to a person
We read every message and usually reply within two working days.
Help with Pamo
Questions, problems, billingsupport@pamoai.com
Questions, problems, billingsupport@pamoai.com
Privacy
Your data, your rights, account deletionprivacy@pamoai.com
Your data, your rights, account deletionprivacy@pamoai.com
Security
Report a security problemsecurity@pamoai.com
Report a security problemsecurity@pamoai.com
Please don't send recordings or passwords by email. If we need to look at a session, we'll ask how you'd like to share it.